Customer Service and Sales Rep
Full Time • Miami
Benefits:
- 401(k)
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free uniforms
- Training & development
The basic functions of a qualified Sales & Customer Service Rep is to provide an awesome experience to prospective and current customers. He/she answers the phone regarding the services and the consistency we provide. He/she ensures providing an estimate of our services to prospects and provides quality inspections to our current customers to ensure consistency and quality of services.
The Customer Service & Sales Representative must have a GREAT attitude and an eye for detail. Candidates must be able to work in a fast-paced, exciting environment. Our ideal Customer Service and Sales Representative can provide warm customer service to our long-term clients as well as upbeat and persuasive sales to our new clients, both over the phone and via email.
GENERAL RESPONSIBILITIES:
· Attracts customers by answering product and services questions
- Maintains customer records by updating our customers' records and scheduling information
- Maintains customer accounts accurately by evidencing phone calls, estimates, and follow-up on prospects.
- Conducts outbound sales and customer service calls
- Assists all customers with inquiries and concerns in a professional and friendly manner, both on the telephone and in person.
- Follows and maintains Quality Assurance Standards as issued by the company
- Good organizational and time management skills
- Contributes to team effort by accomplishing related results as needed
- Good interpersonal skills; enjoy making customers happy and able to relate to a variety of people in a responsible and cooperative manner.
- Capable of neat, thorough, accurate work (extremely detail-oriented) with good organizational skills.
- Possess a great attitude and think like a solution provider.
- Be able to work independently as well as in a team environment.
- You will be required to perform "in the field" with quality control checks
- You will be required to assist in the effective operation of dispatch, training, and recruitment, whenever required.
- Meet or exceed monthly sales goals
- Must report directly to the Operations Manager
- Keep our team motivated and ensure the Office atmosphere is positive
NECESSARY SKILLS: necessary
· Fully Bilingual (English and Spanish) a Must
· Excellent oral, written, and interpersonal communication skills
· Solid knowledge of Microsoft Office applications such as Excel, Word, PowerPoint, etc.
· Must work Monday through Friday., 8:00 am - 4:30pm
· Must have a car available every day to run errands as needed (gas expense will be reimbursed)
· Fast learner with high levels of integrity, discretion, and confidentiality is a MUST
· Ability to successfully multitask and prioritize various projects at the same time
· Must be able to work well with a variety of people without creating or being a part of gossip or friction. A team player attitude is essential.
Qualifications:
- Associate degree in Business Administration or One to Two years of customer service experience
- Basic computer skills
- Ability to communicate effectively in English and Spanish with the public in a professional and courteous manner
- Possess sound numerical proficiency
- Excellent work ethic and the ability to handle cash, checks, and credit cards responsibly
- Ability to remain calm under pressure
- Ability to sit for long periods of time
- Valid Driver's License and a good Driving History required
- Must have a car available every day to run errands as needed (gas expense will be reimbursed)
Here are some awesome perks to the Office Manager position:
- Professional business coaching provided by the Owner and/or MaidPro Headquarters
- Family-owned business with an award-winning culture
- 1 week of paid vacation time annually
- Positive, collaborative work environment where your ideas matter
Job Type: Full-time
Pay: $31,200.00 per year plus Sales Commission over 12 new recurrent customers per month
Compensation: $31,200.00 per year
MaidPro was named one of the Top Franchises by Forbes, Entrepreneur and USA Today. MaidPro is also a proud member of the International Franchise Association, Canadian Franchise Association, and the New England Franchise Association.
The types of benefits that MaidPro employees receive include schedule flexibility, travel reimbursement, the ability to stay active and moving all day, and the freedom to work alone or with a partner (depending on location). We boast competitive industry wages, paired with individual tips and incentives.
Employees are provided support and tools by MaidPro franchisees; such as intensive training, uniforms, and cleaning supplies. Go as far as your ambitions can take you. You can grow your career within one great company. Join the MaidPro team today!
Career Path
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to MaidPro Corporate.
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Flexible Schedule
Most franchisees will build a schedule around you! Have the freedom to focus on your personal life.
Competitive Pay
Be recognized for your work with competitive pay, performance based bonus incentives, and opportunity to earn tips.
Active Lifestyle
Have the ability to be active all day.
Friendly and Supportive Environment
Be part of a team that inspires you to be your best and customers that value you.
Travel Reimbursement
Reimbursement for mileage, gas, and travel time.
Support & Supplies
We provide thorough training, uniforms and safe, effective cleaning supplies.